Privacy Policy & Terms of Service

Privacy Policy

1. Information We Collect

We collect information directly provided by you when requesting a walkthrough, communicating with us, or enrolling in janitorial services. This includes:

• Contact details such as name, email address, and phone number.
• Facility details including business name, physical office location, and access requirements.
• Billing information processed securely through our automated payment partners.

2. How We Use Your Information

Your information is used solely to provide and improve commercial cleaning operations, including scheduling site walkthroughs, delivering service proposals, processing invoices, and communicating service updates.

3. Third-Party Service Providers & Analytics

We do not sell, rent, or trade your personal data. We utilize trusted technology providers strictly to run business operations and measure aggregate site activity:

• Koalendar: Manages online walkthrough appointment scheduling.
• Stripe: Processes secure direct ACH monthly retainer payments.
• Cloudflare: Hosts and secures site web infrastructure.
• Stealth Analytics: Measures lightweight, privacy-conscious site performance and visitor metrics without setting persistent cookies or tracking personal identifiers.

4. Confidentiality & Security

All building keys, alarm passcodes, and facility operational details remain strictly confidential and managed exclusively by CA Office Care owners.

Terms of Service

1. Service Scope & Agreements

CA Office Care provides routine overnight commercial janitorial services based on agreed-upon maintenance schedules. All account relationships operate on flexible 30-day agreements requiring zero long-term annual contract commitments.

2. Payment Terms

Monthly service retainers are billed in advance on the 1st day of each month via automated Stripe ACH debit. Accounts carrying unpaid balances beyond 10 days may be subject to temporary service suspension.

3. Access & Facility Preparation

Clients are responsible for providing secure building access (keys, keycards, or alarm codes) and ensuring utility power and water remain fully functional during designated service hours.

4. Cancellation Policy

Either party may modify or discontinue janitorial services at any time by providing a 30-day written notice via email to [email protected].

5. Contact Information

For legal inquiries or account notices, contact CA Office Care at [email protected] or (424) 237-8559.